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  • Certified International Warehouse and Inventory Manager (CIWIM)

    Program Description:

    CIWIM course provides a clear understanding of the assets, operations, processes and management strategies involved in creating efficient warehouse and inventory functions as part of a global supply chain. Six detailed modules provide in-depth knowledge and explain the key issues, with comprehensive descriptions, case studies and illustrations to provide guidance on critical concepts. Traditional distribution channels are indeed changing. As organizations move from mass production and mass distribution to mass customization, creative approaches are needed in the management of warehousing, inventory and distribution.

    Who Should Attend?
    Plant Managers, Materials Managers, Distribution Managers, Logistics Managers & Personnel, Procurement Managers, Shipping Supervisors, Stores Personnel, Inventory Managers/Supervisors, Inventory Clerks, Warehouse Managers & Personnel, Purchasing Managers & Staff, Business Owners, Buyers, Data Processing Personnel, Supply Chain Personnel, Inventory Control Planners, Production Planner, Expeditors, Freight Forwarders, Supervisory Executives in Warehouse & Distribution Functions.

    Course Outlines:

    MODULE 1
    Warehouse Operational Principles
    • The role of the warehouse in the modern supply chain
    - Why do we need to hold stock?
    - Types of warehouses
    - Warehouse challenges
    • Factors determining the location and number of warehouses
    • Warehouse design
    - Space calculations
    - Receipt and dispatch areas
    - Storage areas
    - Aisle width
    - Storage equipment
    - Warehouse operations

    MODULE 2
    Warehouse Technology
    • Warehouse technology
    - Choosing warehouse management software
    - What to look for in a system
    - Selecting a partner
    - Implementation
    - Software as a Service (SaaS) and cloud computing
    • Contingency planning and risk
    • Warehouse mechanical handling equipment and automation
    • Reverse logistics
    • Warehouse costs
    - Return on investment (ROI)
    - Traditional versus activity based costing systems
    - Traditional costing methods
    - Activity based costing
    - Charging for shared user warehouse services
    - Logistics charging methods
    • Warehouse outsourcing
    - The future of outsourcing
    • Warehouses and the environment
    - Legislation
    - Warehouse energy usage
    - Energy production
    - The environment and waste
    - Mechanical handling equipment

    MODULE 3
    Inventory Management Principles
    • Analyzing requirements
    • Product classification
    • Demand analysis
    - Inventory planning for independent and dependent demand
    • Product coding
    • ABC analysis
    • Item groupings for inventory management
    - Replenishment methods
    - Relating replenishment methods to ABC classes and type of demand
    • Inventory management essentials
    - Modeling demand
    - Reorder point system
    - Periodic review system
    • Inventory costs and service
    - Service level
    - Stock value
    - Stockholding cost
    - Ordering cost
    • Lead time
    • Demand forecasting
    - Understanding the context
    - Simple moving averages
    - Measuring forecast accuracy
    - Adjusting the forecast using extra information
    • Setting the inventory management parameters
    • Inventory and statistics
    - Mean absolute deviation of demand

    MODULE 4
    Stock Control, Verification and Reporting
    • Stock record transactions
    • Inventory receipts
    - Checking the purchase order and the contents of the delivery
    - Recording receipt in the inventory management system
    • Inventory issues
    - Physical issue
    - Allocation
    Stock management
    • Identifying inventory
    - Raw materials
    - Work in progress
    - Finished goods
    • Surplus and obsolescent stock
    - Definitions of surplus and obsolescent stock
    - Preventing surplus
    - Variety reduction
    - Disposal policy
    • Stock control and records
    - Overall objectives of stock control
    - Stock records
    • Stock accuracy
    • Stock checking programs
    - The annual count
    - Continuous or perpetual inventory counting
    - Periodic checking
    - Spot checking and accuracy audit
    - Resolving differences and improving future accuracy
    • Physical counting of stocks
    - General and specific processes
    • Role of inventory manager or stock controller
    • Performance reporting
    - Total investment in the stock
    - Value of average stock level
    - Stock turns and stock cover
    - Availability or service level
    - Data accuracy
    - Non-mover analysis
    - Back orders
    - Shortages and reasons for shortages

    MODULE 5
    Human Resource Management

    The role of the warehouse manager
    - The role of the warehouse supervisor
    • People management
    - Challenges
    - Staff retention and recruitment
    - Training
    - Grievance and discipline
    • Resource planning
    • Performance management
    - Why do we need to measure?
    - How to choose the right performance measures
    - Traditional performance measures
    - New performance metrics
    - Hard and soft measures
    - Integrated performance models
    - Benchmarking
    - Balanced scorecard
    • Health and safety
    - Risk assessments
    - Layout and design
    - Racking check list, fire safety, slips and trips, manual handling, working at height, vehicles
    - First aid